Dealing with Screamers, Liars, and Criers

The title of this book, Dealing with Screamers, Liars, and Criers, may be a bit misleading to people who do not engage in the sales and service field. Dealing with screamers, liars, and criers has nothing to do with controlling children or managing their lives. But if you do work for a business to help with problem resolution or direct sales, you know exactly what I speak of.This book has everything to do with overcoming your client's negative behavior while promoting goods and services or even persuade your fellow workers to your opinions and beliefs.At times, the distinction between naughty children and clients is hardly noticeable. Unfortunately, part of sales is dealing with screamers, liars, and criers. Many people have little or no technical training in the managing a contact. Rarely to you get this technical training. But my lifelong search for excellence in sales and service will show the reader the path to learning and succeeding. This book is not exclusive to sales professionals, for there are many ways one can be a salesperson. It may mean professing your opinion concerning a business decision. Or even more importantly, it may help you sell the most valuable product you have, yourself, when you interview for a job.Do you know how to deal with clients under the worse of conditions? This book will show you signposts to success. Within, you may learn many techniques and systems to do so. This book is dedicated to help you excel at sales and customer service. It will help you manage sales contacts and what it takes to be the best in your trade.

-- Charlie Scheele